Refund and Returns policy
RETURNS POLICY
Please consider the environment and carbon footprint of Online Shopping & Online Returns.
Before committing to any purchase online, we recommend viewing SILKIN detailed size chart here, If you prefer to try on before purchasing, you may visit one of our beautiful Stockists
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REFUND POLICY
Refunds are eligible on Full-Priced items only.
Sale Items, Discounted Items & Final Sale Items are not eligible for refund.
You must apply for a return within 7 days from delivery to your shipping address. Please kindly note that refunds are processed on a Thursday of each week. For information on faulty garments, please see ‘Manufacturing Faults* outlined in our returns policy below. If you are an international customer, shopping from outside of Australia, and wish to return a full priced item, please contact SILKIN Customer Care as soon as possible. We understand that international shipping may take longer than 7 days, so we will extend the returns period, where possible, to support our global customers.
GENERAL RETURNS POLICY.
Our Returns Period is 21 days from delivery to your shipping address.
To return your item(s) you will need to apply for a Return Authorisation Code.
Once approved by email, you will be provided with a Return Authorisation Code and return address to send your items) back to our Online Warehouse.
FULL PRICED ITEMS.
You may return full priced items for a Refund within 7 days, or you may return full priced items for a Store Credit Note or Exchange of Size within 21 days, provided you meet our terms and conditions (see below and above).
SALE ITEMS & DISCOUNTED ITEMS.
You may return sale or discount items for a Store Credit Note within 21 days, provided you meet our terms and conditions (see below and above). Unfortunately, we do not provide exchanges on sale items
CREDIT NOTES.
Store credit notes are valid for 12 months from the date of issue. Store credit notes will be to the value of your
CREDIT NOTES.
Store credit notes are valid for 12 months from the date of issue. Store credit notes will be to the value of your purchase, less the shipping fee involved. Credit notes can be used for Sale Items but cannot be used in conjunction with Discount Codes. Free shipping does not apply to Credit Notes, if you re-purchase another item with your Credit Note to the value of $300 AUD or over, you will need to pay for shipping. Returns for items purchased on a Store Credit Note will only be accepted within a 7 day period, including items shipped to PO boxes, private bags, parcel lockers, locked bags and common boxes
EXCHANGES.
We offer an exchange of size; however, should you wish to exchange styles you will firstly need to sand back your Hers for a store credit note, and then use the credit note to place a new order. To exchange for your correct size you must firstly submit a return request with your required size to confirm availability. You will need to cover the expanse of your return, but we will happily send out your exchanged item free of charge.
NATURAL FIBRES.
Due to the characteristics of these natural fibres, it is usual for certain inherent irregularities or natural raw flecks to occur within the cloth and for creasing to appear when worn, Returns for exchange or credit note, or complaints regarding a ‘manufacturing fault’ will not be accepted.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and return