TERMS AND CONDITIONS
These Terms and Conditions, our Privacy Policy, Shipping Policy and Returns Policy are to be read together to form the whole of this agreement and will be collectively referred to as the ‘Terms’ and apply to all purchases made on our Website. You accept the Terms by purchasing from us.
Your purchase from the Website indicates that you have had sufficient opportunity to access the Terms and contact us with any questions, that you have read, accepted and will comply with the Terms, and that you are eighteen (18) years or older, or have the consent of a legal guardian who is eighteen (18) years or older. You must not order products or services from us if you are under eighteen (18) years of age or do not have the consent of a legal guardian who is eighteen (18) years or older. If you do not agree to these Terms and Conditions, please do not use our Website.
DISCOUNT CODES.
Discount codes are solely at SILKIN. Strictly one discount code can only be used at any one time. Discount codes cannot be used in conjunction with other discount codes. Discount codes can only be applied at checkout. If you have a CREDIT NOTE and wish to use it in conjunction with a discount code, please contact info@silkin.com to receive assistance.
CONSUMER LAW.
Change Of Mind On Purchase.
By Victorian (Australian) Consumer Law, we are not required to offer you a refund for returns due to sizing, fit or change of mind. Consumer guarantees do not apply if you receive what you asked for but later change your mind, find the same item somewhere else for a lower price or decide you no longer want or need what you have purchased. For further information, visit consumer.vic.gov.au
Manufacturing Fault.
We aim to provide the highest quality garments and customer care, but from time to time, something may go wrong. By Australian Consumer Law, we reserved the right to repair a minor fault or minor problem (i.e. a resend, replace or re-sew a button that has fallen off). In this case, all extra costs involved to the customer will be refunded with proof of receipt or paid for by SILKIN. In the case of a genuine manufacturing fault, we will refund all costs incurred to your original payment method. By Australian Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of SILKIN to:
Provide an identical replacement or of similar value
Repair the product within a reasonable time, or
Give a refund.
The consumer’s rights to a remedy apply to the replacement product in the same way as the original product. Please note a manufacturing fault does not include general wear and tear, the garment’s care instructions not being strictly followed, or marks left from false tan, grease, oil, food, drink, makeup, ink, dirt, dust or marks of a similar nature.
PRICING.
All pricing displayed on the SILKIN Website is in $AUD and includes Goods and Services Tax (GST). SILKIN reserves the right to change pricing, product availability, and descriptions. SILKIN reserves the right to adjust, add or terminate terms of any special offers, sales period and sales stock.
SALES & PROMOTIONS.
Items sold as ‘FINAL SALE’ are not eligible for a return, including for exchange or store credit, unless deemed faulty where we comply with Australian Consumer Law. Please read our full Returns Policy. Should you purchase an item on sale, which will be further discounted in the seven days following your order, we will honour a store credit note for the difference between the price paid and the new sale price. Don’t hesitate to contact our customer care team to request a credit note if you are eligible. Please note that credit notes cannot be used in conjunction with any other promotional or discount code or other store credit notes.
ENTIRE AGREEMENT.
The above terms of service constitute the parties’ entire agreement and supersede any preceding and contemporaneous agreements between you and SILKIN.
FORCE MAJEURE.
We will not be liable for any delay or failure to perform our obligations under the Terms if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 2 months, we may terminate our agreement with you by giving you 3 business days’ notice in writing.